Assessment of Service Quality of Logistics Center in Chain Stores Based on Fuzzy Logic and TOPSIS
نویسنده
چکیده
In this paper, based on analysis of impact factors for service quality of logistics center in chains stores, a set of assessment indexes are proposed. Then, on the basis of this set of assessment indexes, two appraisal models are put forth: one is model based on TOPSIS, the other is fuzzy comprehensive assessment model. The experimental results demonstrate that the two novel methods are effective and feasible.
منابع مشابه
An Approach to Improve Customer Satisfaction in Logistics: the Case of HEPCO
Customer service is increasingly being recognized as a source of competitive advantage. Determining customer needs accurately, meeting and exceeding them in a consistent manner is the key to the effective customer service. Companies should adapt a strategic, proactive focus on customer service based on understanding logistics process and designing logistics system to meet their needs. This ...
متن کاملAn Approach to Improve Customer Satisfaction in Logistics: the Case of HEPCO
Customer service is increasingly being recognized as a source of competitive advantage. Determining customer needs accurately, meeting and exceeding them in a consistent manner is the key to the effective customer service. Companies should adapt a strategic, proactive focus on customer service based on understanding logistics process and designing logistics system to meet their needs. This ...
متن کاملEconomy Green Supplier Selection Based on Improved Intuitionistic Fuzzy TOPSIS Model
Green supplier selection is an important part of green supply chain management. To improve the validity and reliability of green supplier selection, this paper constructed a model based on the improved intuitionistic fuzzy TOPSIS. Firstly, the concepts of intuitionistic fuzzy set and intuitionistic fuzzy number were given, and a series of algorithms and aggregation operators were defined; on th...
متن کاملComprehensive Decision Modeling of Reverse Logistics System: A Multi-criteria Decision Making Model by using Hybrid Evidential Reasoning Approach and TOPSIS (TECHNICAL NOTE)
In the last two decades, product recovery systems have received increasing attention due to several reasons such as new governmental regulations and economic advantages. One of the most important activities of these systems is to assign returned products to suitable reverse manufacturing alternatives. Uncertainty of returned products in terms of quantity, quality, and time complicates the decis...
متن کاملA weighted Additive Fuzzy Programming Approach for Logistics Outsourcing Selection in Car Industry
Logistics outsourcing has been at the top of the management agenda during recent decades. The selection of the proper service supplier is the key to success in logistic outsourcing Firms could select the right supplier by applying appropriate methods and selection criteria. In this paper a new framework is proposed on the basis of weighted additive fuzzy programming approach and linear programm...
متن کامل